On the downside, the one-bedroom apartment I stayed in had little to no kitchenware, making that kitchenette basically useless unless you bring your own pots and pans. The bed situation was also uncomfortable, being two singles pushed together, and the pillows felt worn out. The Wi-Fi was unreliable at times, and the bathrooms showed signs of mold with ventilation issues. It was a bit chaotic during meal times, with a lack of plates and glasses leading to a rushed dining experience.

The apartment was spacious and warm, but the kitchen was lacking basic cookware.

Had a boss time here! The spa facilities were spot on, really nice for chilling out after skiing. Just wish the food had a bit more variety, but overall, it was a sound stay! The staff were proper helpful, made us feel right at home.

excellent central base for exploring bansko's charm

The position of this hotel was perfect, just a few steps from Pirin Street with its charming cafés and shops, and only 500 meters from the stunning Ice Rink where I enjoyed some lovely walks and fresh air. it really made the exploration of Bansko effortless and delightful, making it easy to soak in the local atmosphere and experience the unique blends of culture, cuisine, and nature.

The one-bedroom apartment was spacious and nicely cleaned, which was ideal for our family with children. The spa facilities were quite enjoyable, providing a warm and inviting pool area perfect for relaxation after a day out. the kitchenette lacked basic cookware, making it less functional than expected, and the breakfast options could use more variety for better satisfaction.

* Friendly staff
* Spacious apartment
* Great mountain view

* Room maintenance issues
* Slippery pool area
* Limited kitchenware

Ensure to ask for kitchenware if you plan to cook, as it may not be provided in the apartment initially.

the location is pretty sweet, just a short walk to the gondola. rooms are clean and tidy. enjoyed the nice massage service too, it was relaxing for sure. there's free wifi in the lobby, which is handy when it works. overall, it feels comfortable enough for a short stay.

but the staff seemed kinda unhelpful when we asked for extra towels and the breakfast options were really limited and not that tasty.

The location is superb, just a 5-minute walk from the gondola, making it incredibly convenient to hit the slopes without breaking a sweat. The spa facilities, including a sauna, steam bath, and a lovely indoor pool, provide a perfect way to unwind after a long day of skiing. The buffet offers a great variety of meals, from hearty breakfasts to satisfying dinners, ensuring there's something for everyone.

Limited kitchenware.

delicious traditional food and great spa facilities

spa amenities, varied meals

hit-or-miss service

great location but some food variety needed

The location was excellent, just a 5-minute walk from the gondola, making it convenient for hitting the slopes early. The spa facilities were fantastic, providing a perfect way to unwind after a day of skiing. I particularly enjoyed the buffet. it had a diverse selection of meals that catered to various tastes. The mountain view from my studio added an extra layer of enjoyment to the stay.